FreedomPACS Help Center
Call or Email us to request tailored support from our team
Phone Support
For direct support with one of our solutions, please call us at the phone number listed below.
Email Support
If you need assistance via email, please contact us at email address below. Be sure to include which of our solutions you need help with and a detailed description of the issue you need resolved.
info@FreedomPACS.netRemote Software
Please download the remote control software below only if you are already in contact with our support team. This will enable them to connect directly and assist you.
Frequently Asked Questions
Quick answers about FreedomPACS pricing, deployment, HIPAA, and modality support.
What is FreedomPACS?+
FreedomPACS is a cloud-based and on-premises PACS (Picture Archiving and Communication System) that stores, archives, and distributes medical images for clinics, hospitals, and imaging centers. It includes a browser-based DICOM viewer, a desktop workstation viewer, study importer/burner, and optional portals for physicians and patients.
How much does FreedomPACS cost?+
Our Cloud pricing includes a one-time setup fee, a monthly support and maintenance fee, and $1 per study regardless of size or modality. On-Premises and Image Share pricing depends on practice size and the modules you choose — request a demo for a tailored quote.
Is FreedomPACS HIPAA-compliant?+
Yes. FreedomPACS is built around HIPAA-aligned access controls, audit logging, encrypted transport (TLS) and encrypted storage. Business Associate Agreements (BAAs) are available for customers who require one.
Which DICOM modalities does FreedomPACS support?+
All standard DICOM modalities — including CT, MRI, CR, DR, X-Ray, Ultrasound, Mammography, PET, and Nuclear Medicine. The Study Importer accepts studies from any modality and any compliant DICOM source (CD, DVD, USB, local network, or remote send).
Can FreedomPACS integrate with my existing EHR or EMR?+
Yes. Every FreedomPACS deployment includes HL7 integration so radiology orders, patient demographics, and report results can flow between your EHR/EMR and PACS automatically. Custom mappings are available if your EHR uses non-standard segments.
What is the difference between Cloud, On-Premises, and Image Share?+
Cloud stores your studies in our secure data center and is the lowest-effort option for organizations of any size. On-Premises keeps everything on servers inside your practice for full local control and offline reliability. Image Share extends an existing PACS with our Patient Portal, Physician Portal, and Radiologist Workstation modules — pick whichever combination matches your existing infrastructure.
Do users need to install software to view studies?+
No. The FreedomPACS Web Viewer runs in any modern browser on Windows, macOS, Linux, iOS, and Android — nothing to install. For radiologists who want advanced features (multi-monitor support, study pre-fetching, faster local rendering) we also ship a Java-based Workstation Viewer.
How long does deployment take?+
A typical Cloud deployment is live within a few business days of contract signing once your studies are migrated. On-Premises deployments take longer because servers must be provisioned and HL7 mappings tested — most go live in 2 to 4 weeks.
Is technical support included?+
Yes. Every plan includes direct phone and email support from our team. Call +1 (855) 740-1110 or email info@FreedomPACS.net. For active incidents, we can also connect to your workstation remotely using the secure remote-control client linked above.